Workspace Summary
Realtime monitoring, message resolution ratios, and live chat queues.
Active Users
1,420
+12.4% this month
Total Messages
84,200
+8.2% vs last month
Active Tickets
284
-5% waiting queue
AI Resolution
84.5%
Saves ~20h human time
Resolution Split Analysis
Total tickets parsed by AI workflows vs handoff operators
AI Bot
Human Operator
84.5%
15.5%
Average response speed
12.4s
Active Queue tickets
284
Messages processed
84,200
Live Agent Handoffs
ActiveAndi Pratama
12m agoBagaimana status berkas beasiswa saya?
Siti Rahma
45m agoTerima kasih atas bantuannya!
Budi Santoso
2h agoSaya mau tanya syarat UKT
Compliance Audit Log
| Activity | Actor Email | Details | Timestamp |
|---|---|---|---|
| FAQ_EDIT | admin@chatbot.local | Edited FAQ "Pembayaran UKT" | Baru saja |
| FLOW_UPDATE | admin@chatbot.local | Published Workflow "Penerimaan Mahasiswa Baru v3" | 10 menit lalu |
| BROADCAST_SENT | operator1@chatbot.local | Sent Broadcast Campaign "Reminder Daftar Ulang FISIP" | 1 jam lalu |
| USER_LOGIN | admin@chatbot.local | Successful login from IP 192.168.1.45 | 2 jam lalu |